Returns Procedure

Returns Procedure

To comply with our T & C's.

Customers have a 14-day returns policy upon receiving goods.

Please contact our Customer Service Team on to discuss your return.

If you wish to return goods to us because they were not as described or faulty. Please note:

  • It is the customers responsibility to return the goods upon approval.
  • We must be informed within 14 days of dispatch to allow for a return to be considered.
  • We require photo evidence of any issue where relevant e.g. Fault, etc.
  • Goods must be undamaged and in original packaging.
  • Returns will be at the customers own cost (Unless faulty).

Any goods returned without authorisation will NOT be accepted or considered for approval.

Refunds/Credits are usually completed with 1-2 weeks, once the goods have been returned and booked into our UK Fulfilment Centre.

All goods MUST be returned with a filled out Returns Form, provided upon approval. This will be internally checked before issuing any credit. 

Please note any returns are to be returned to our UK Fulfilment centre noted below:

UK Fulfilment Centre

Indy House, Lighterage Hill, Newham, TRURO, Cornwall, TR1 2XR.