Returns Procedure

Returns Procedure

To comply with our T & C's.

All customers have a 14-day returns policy upon receiving of goods.

Retail/Wholesale Returns:

You MUST contact us before any returns are made.

If you are a Retail customer - Please contact our Customer Service Team: for Approval.

If you are a Wholesale customer - Please contact your Sales Rep for Approval.
Upon approval you will be issued a returns form to fill in and include within the boxed goods when returning. 

If you wish to return goods to us because they were received late, not as described, faulty or any another reasonable reason:

- It is the customers responsibility to return the goods upon approval
- We must be informed within 14 days of dispatch if there is an issue to allow for a process of a return to be considered
- We require photo evidence of any issue where relevant e.g. Fault, etc.
After assessing the issue, whereby a replacement is requested - we will aim to send out a replacement FOC. At our discretion we may arrange collection of the products at our cost.
If you return the Goods and it has been approved by either the Sales Rep or Customer Service team, we will credit the price of the Goods.

- Goods must be undamaged and in original packaging
- Returns will be at the customers own cost (Unless faulty)
Any goods returned without authorisation will NOT be accepted or considered for approval.

Refunds/Credits are usually completed with 1-2 weeks, once the goods have been returned and booked into our UK Fulfilment Centre.

All goods MUST be returned with a filled out Returns Form, provided upon approval. This will be internally checked before issuing any credit.
Please note any returns are to be returned to our UK Fulfilment centre noted below:

UK Fulfilment Centre
Unit 2, Canberra House
Rowley Road
Coventry, CV3 4FR
United Kingdom